vzbal ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services (collectively, the "Service").
By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service.
1. Information We Collect
1.1 Information You Provide
- Account information: name, email address, phone number, company name, and role.
- Billing information: payment method details processed securely through our payment provider.
- Campaign and media data: media plans, briefs, budgets, and related content you upload or create.
- Communications: messages, approvals, and activity logs within the platform.
1.2 Information Collected Automatically
- Usage data: pages visited, features used, session duration, and interaction events.
- Device information: IP address, browser type, operating system, and device identifiers.
- Cookies and tracking: see our Cookie Policy for details.
1.3 Information from Third Parties
We may receive information from media vendors, advertising platforms (e.g., Meta, Google), and analytics providers that you connect to the Service via API integrations.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service.
- Process transactions and send related information including invoices and receipts.
- Send service notifications, approval alerts, and platform updates.
- Respond to support requests and user inquiries.
- Analyse usage patterns to improve platform features and performance.
- Detect, prevent, and address fraud or security incidents.
- Comply with legal obligations.
We do not sell your personal information to third parties.
3. How We Share Your Information
We may share your information in the following circumstances:
- With your organisation: data is visible to other authorised users within your account based on the access controls you configure.
- With service providers: trusted third-party vendors who assist in operating the platform (e.g., cloud hosting, payment processing, analytics) under strict data processing agreements.
- For legal compliance: when required by law, court order, or government authority.
- Business transfers: in connection with a merger, acquisition, or sale of assets, with notice provided to you.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. Certain data may be retained for legal, audit, or compliance purposes for up to 7 years.
5. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete data.
- Delete your personal data (subject to legal retention requirements).
- Restrict or object to certain processing activities.
- Data portability — receive a copy of your data in a structured, machine-readable format.
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at info@vzbal.com.
6. Data Security
We implement industry-standard technical and organisational measures to protect your information, including encrypted data storage, access-controlled servers, TLS in transit, and regular security audits. However, no method of transmission over the Internet is 100% secure.
7. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place — such as Standard Contractual Clauses — when transferring data outside your jurisdiction.
8. Children's Privacy
The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the platform. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: info@vzbal.com
- Website: www.vzbal.com
- Address: vzbal Technologies, India